Is the Amazon voucher a scam

Types of gift card scams

There are a variety of scams that solicit people to make payments by email, phone, or text message for items or services. Scammers use a variety of methods to scam, including soliciting payment with gift cards from well-known companies. We want to make sure our customers are aware of attempted fraud that may lead them to be asked to make payments using Amazon.de gift cards.

Please notice that Amazon Gift Certificates can ONLY be used for online purchases on Amazon.

Enter the information on the back of your gift certificate (coupon code) or the codes that you provide as electronic gift vouchers by email NEVER give it to someone you do not know or trust. As soon as the fraudster knows the voucher code, the voucher amount has probably already been spent before you can report to the police or Amazon.

If you think you may have been a victim of fraud:

  • Report to the police or the relevant authorities.
  • If you have an Amazon account, log in and contact Amazon customer service. We recommend that you create an Amazon account so that we can better serve you.

Tips for Avoiding Fraud Attempts

  • Do not reply to offers on the Internet or unsolicited e-mails if the offer seems too good to be true.
  • DO NOT share Amazon Gift Card redemption codes or send funds to anyone who claims to be an authorized Amazon or Amazon Pay employee seeking payment.
  • DO NOT make a payment (for example for a car, boat, or trailer) to a seller who claims Amazon or Amazon Pay is securing a payment outside of the Amazon website, the vehicle is in an Amazon warehouse, your payment is received held in trust during a verification period or Amazon would issue a refund if you are not satisfied with your offline purchase.
  • DO NOT use Amazon Gift Certificates for phone or email payments, including invoices or services.
  • DO NOT pay using an Amazon Gift Certificate to claim lottery or sweepstakes prizes, or in exchange for a promise to receive a large amount of money, or in exchange for a credit card or loan that is "guaranteed". If someone requests payment in the form of an Amazon gift card in exchange for a large amount of money or a guaranteed payment method, you can assume it is a scam.

Examples of gift card fraud

COVID-19 scam

You receive an unexpected / unwanted email or text message from your boss, religious leader, teacher, or the head of an organization you are a member of asking them to purchase Amazon gift cards and give the cards or redemption codes to a specific person to help with COVID-19 treatments or deployments.

Please be careful of suspicious inquiries from people asking for money to be provided quickly. We recommend that you contact the person requesting the gift cards directly via a phone number / email to ensure that the request is not fraudulent.

Vehicle Purchase Fraud

You can find a cheap vehicle online (such as a car, trailer, or other high-priced item) and the seller claims that payment should be made through Amazon Pay or some other “secure” method for your security. The price of the item is “too good to be true” and the seller claims that he has to sell the car quickly because he is moving, getting a divorce, etc. The Amazon logo is often forbidden in emails and on bills and trademarks used. They may contain other typos or grammatical errors. You have been instructed to make a payment using Amazon Gift Cards or another payment method.

These are attempts at fraud. Amazon gift cards should not be used to make payments to other companies or individuals.

Fraud involving payments to strangers

You receive an unsolicited email or phone call from someone posing as an attorney or agent for a grandson, niece, or other family member in need who needs your immediate help. Some callers pretend to be family members. Often times, the victim will be told that the family member has been detained or arrested and that payment must be made for their release, bail, fines, etc. Victims are instructed to purchase Amazon gift cards and submit the codes over the phone. In other cases, the victim is told that their computer files or internet history have been recorded and that payment must be made using Amazon Gift Cards in order to recover data.

These are attempts at fraud. Amazon gift cards can only be redeemed on Amazon. They should not be used to make payments to any other company or person. Whenever you receive a call from a family member in need, it is a good idea to contact the person first using a phone number that you know belongs to the person. Be wary of people who contact you and ask for quick money delivery.

Energy and telecommunications bill fraud

You will receive an unsolicited e-mail or a phone call from a person who is posing as a representative of a telecommunications or energy supply company and is promoting a promotion with which you pay reduced monthly fees if you pay in advance with an Amazon gift card. Often times, the callers appear to have information about your utility contract and use a special technique to make the contact phone number appear legitimate.

These are attempts at fraud. Amazon gift cards can only be redeemed on Amazon. They should not be used to make payments to any other company or person. Real special offers do not require payment to be made to unknown people using an Amazon gift voucher.

Billing fraud

You receive an unsolicited email or phone call from someone posing as a company representative and claiming you owe a payment that you should use an Amazon gift card to settle.

These are attempts at fraud. Amazon gift cards can only be redeemed on Amazon. They should not be used to make payments to any other company or person.

Tax refund / back tax fraud

You receive an unsolicited email or phone call from someone posing as a representative of a tax authority and claiming that you owe a payment that you should use an Amazon gift card to settle. Or they claim that in order to get a refund, you would first have to make a payment using an Amazon Gift Card.

These are attempts at fraud. Amazon gift cards can only be redeemed on Amazon. They should not be used to make payments to any other company or person.

Fraud with fake surveys

You come across a website that claims that if you submit multiple responses to a survey in return, you will receive Amazon gift cards. You will be asked for personal information such as your credit card number, social security information or bank details. While some third-party companies may offer Amazon gift cards in exchange for survey responses, these surveys will never ask you for this type of personal information. We recommend that you always be suspicious of websites that you are unfamiliar with and that ask you to take surveys. Unfortunately, the websites behind these surveys are designed to collect customer information for the purpose of identity theft. You cannot provision Amazon gift cards. Reputable intermediaries will never ask you for personal information. They will focus on your experience with a product or service and only collect the most necessary information needed to send you your voucher (usually your email address).

For more information about payment fraud, see Avoiding payment fraud.