Where could I learn communication skills

This is how you can improve your communication skills

In every modern job description there is at least one passage that deals with so-called soft skills, such as teamwork or intercultural competence. The term “communication skills” is often used in this context. However, applicants do not always know immediately what this is all about. In this post you will learn what is meant by this soft skill and which tips you can use to improve your communication skills.

The essentials in brief:

  • You improve your communication skills mainly by developing empathy for other people and remaining flexible in communication situations.
  • Note that communication includes not only the content, but also the relationship between the interlocutors.
  • Body language is also important. Learn to interpret different facial expressions and gestures correctly and to react to them in a targeted manner.
  • Communicate clearly, not “between the lines”. Be open to criticism and learn to listen in order to understand the other person and their point of view.
  • Practice the possible communication situations and let friends or colleagues tell you how you will work.

Being able to communicate - an important soft skill in your job

Before you start to improve your communication skills, you should of course first know what communication skills actually include. It's not just about formulations and modes of expression, but about the inner attitude towards successful communication.

Good communication skills consist of a certain empathy towards the person you are talking to. You need to recognize what the other is trying to achieve and why they are saying what they are saying. The second step is to react appropriately and to formulate your own intentions skillfully.

If you want to improve your communication skills, you should be flexible and sensitive. Sometimes a well-worded email is enough, other times it should be a face-to-face conversation. You can also shine with good communication skills in a wide variety of situations - from small talk with colleagues at the coffee machine to foreign-language meetings with important business partners.

Understand communication and improve communication skills

If you are to improve your communication skills, you need to know that communication is more than just the spoken and written word. Basically, almost everything that you do when interacting with another person counts for communication. Even if you remain silent or leave an important e-mail unanswered, you are sending a message.

Communication is also always determined by the relationship between the interlocutors. In the business sector, this is often hierarchical and thus essentially determines the content level. The sentence “The coffee machine is broken.” Has a completely different effect on a colleague than on a supervisor, even if the emphasis and words are identical.

Good to know

Keyword emphasis: particularly spoken communication does not consist only of words. Stress, pitch of the voice, facial expressions, gestures and many other components also play a role. If you are aware of this in every situation - with yourself and the other person - you can noticeably improve your communication skills.

How to train your communication skills

In order to improve your own communication skills, you should take one thing to heart first: think first, then talk. That sounds banal, but it is often not taken into account. Before each conversation and ideally before each sentence you should already know what you want to achieve with it and how what you said could affect the person you are speaking to.

Also, try to communicate clearly and distinctly. In everyday life we ​​often do not say clearly enough what we want to achieve or what we actually mean. This often leads to misunderstandings, disputes and other conflicts. In the business world, this can have significant, negative consequences.

But don't worry: improving your own communication skills is purely a matter of practice. Practice saying something at home every now and then. Exercise methods can also be used and reactions observed in a conversation with friends:

  • How do you act yourself when you speak?
  • How does your voice sound?
  • What gestures do you make?
  • And how does your counterpart react?

In short: the more people you ask, the more impressions you get from the recipient's perspective.

10 tips to improve communication skills

To improve your communication skills, try these ten tips whenever the opportunity presents you. Practice makes perfect, this also applies to soft skills.

Recognize the feelings of the other person

Always pay attention to the state of mind of the other person. If the person is stressed, a little understanding and care will help. If she's happy, you should be too - or at least look like that and smile.

Pay attention to the signals from the body

Non-verbal communication often reveals more than what is spoken. You can improve your communication skills primarily by becoming more attentive and paying attention to the facial expressions and gestures of your interlocutor.

Be open to constructive criticism

Anyone who wants to improve their communication skills should be open to criticism. You can often read from the criticism whether something was understood completely differently than intended. This will help you to work on the clarity of your messages.

Pay attention to an equal dialogue

Ideally, a conversation takes place at eye level. Good managers let their team members have their say on an equal footing and accept their arguments if they are valid. Never use your position to take the interlocutor by surprise.

Pick a good time

An important aspect of improving your communication skills is timing. It is essential to set a fixed appointment for important discussions. But even a little chat in the office can be inappropriate if the person you're talking to is in a hurry, for example.

Listen and show understanding

Active listening is especially important during important or emotional conversations. Many just wait until it's their turn again. You will learn new things just by listening carefully and you can learn to understand the other person. Only that will get you further.

Give feedback to the other person

The importance of immediate feedback is often underestimated. The interlocutor will appreciate this both directly and subconsciously if you react briefly to what has been said. The same applies to a short reply e-mail, such as a "Thank you, has arrived."

Giving comes before taking

Another important principle to improve communication skills: It is almost always more productive to recognize the will of the other person and to fulfill his wish first. He is then much more inclined to support your cause in return.

Give a summary at the end

If you briefly summarize the most important points of what has been said at the end of a conversation, you show two types of skills: On the one hand, you prevent future misunderstandings and, on the other hand, you show that you were really focused on the matter.

Do some training

A professional way to improve your communication skills is to take a professional course. There you will find many helpful tricks for more success in target-oriented discussions.

In a nutshell: improve communication skills

You will improve your communication skills through a lot of practice and constant application of your methods. Try to understand your conversation partner better and learn to listen actively. During the dialogue, pay attention to eye level and give something to the other person before you ask for something yourself. Also pay attention to gestures and facial expressions and react accordingly. You can also attend a training course to improve your communication skills in the long term.

Recommend this article

COMCAVE Update - already subscribed?

With our free newsletter you always stay up to date. Receive all the latest news and trends on the subject of adult education directly in your e-mail inbox.

Back to the home page
2021-03-112021-05-04 In every modern job description there is at least one passage that deals with so-called soft skills, such as the ability to work in a team or intercultural competence. The term “communication skills” is often used in this context. But applicants do not always know immediately what this is about. In this article you will learn what is under this soft [...]