What do all these symbols mean

What do the OneDrive symbols mean?

The Microsoft OneDrive symbols in the notification area and in the file explorer inform you about the synchronization status of the file or folder.

Three little blue lines

The shimmering marks (three little blue lines) that appear next to a file or folder indicate that the file is new. This will only be done when using OneDrive.com online.

Red circle with white cross

A red circle with a white cross means that a file or folder cannot be synced. This is indicated in the file explorer or with the OneDrive symbols in the notification area.

Click the blue or white OneDrive in the notification area to learn more about the problem.

If you need more help, learn how to fix OneDrive sync problems.

Black circle with white cross

A black circle with a white cross means that a file or folder cannot be synced. Mac users will see this in the Finder or on OneDrive menu bar icons.

Click the OneDrive symbol in the menu bar area to learn more about the problem.

For more help, see Fix OneDrive sync problems on a Mac.

Gray OneDrive cloud icon

A dimmed OneDrive in the system tray means that you are not signed in or OneDrive setup is not yet complete.

On a PC, press , find OneDrive, and then open the OneDrive desktop app.

Use on a Mac finder or Spotlight, to the OneDrive.

Note: If you see the error "You are already syncing a personal OneDrive message on this computer. Unlink this account and add a new one", follow these steps to link your personal OneDrive account and then relink the account. If you turn off, uninstall, or unlink OneDrive on your computer, no files or data will be lost. You can always access your files by signing in to your OneDrive account online.
1. Choose that OneDriveCloud icon in the notification area.
2. Choose More > Settings out.
3. Click on Unlink this PC.
4. Follow the steps in the wizard Welcome to OneDriveto set up OneDrive.

OneDrive paused icon

The paused icon above the OneDrive or OneDrive for work or school / university icon means that your files are not currently syncing.

To resume syncing, select OneDrive icon in the Notification or menu bar area, select More, and then select Resume synchronization off.

Learn more about pausing and resuming syncing in OneDrive.

Sync OneDrive symbol with pending arrows

The circular arrows above the OneDrive or OneDrive for work or the school / university notification icons mean that the synchronization is in progress. This includes when you upload files or OneDrive syncs new files from the cloud to your PC.

Sync icons also appear online in OneDrive.com.

OneDrive will also check for other file or folder changes and may say "Processing changes". If OneDrive says "Processing changes" for a long time, it could be because you have an online file open, a very large file sync, many files stuck in a queue. For information about how to fix these issues, see OneDrive hangs on Processing Changes.

If you see the sync icon in # A0, see OneDrive stuck on sync pending.

Red with white bar symbol OneDrive symbol

If there is a red OneDrive icon above the No Entry icon, it means your account is locked.

Learn more about what to do if your OneDrive account is locked.

Yellow exclamation mark OneDrive icon

If you see a yellow warning triangle over the OneDrive or OneDrive for work or school / university, it means your account needs attention. Select the icon to see the alert in the Activity Center.

People icon next to a file or folder

If you see "People" next to your files or folders in OneDrive, it indicates that the file or folder has been shared with other people.

For more information about how to change the share, see Share OneDrive files and folders.

Blue cloud icon

A blue cloud icon next to your OneDrive or folders indicates that the file is only available online. Files that are only available online do not take up space on your computer.

The only thing you cannot open files available online is when your device is not connected to the internet. More information about OneDrive files if needed

Green particle icons

When you open an online-only file, it downloads to your device and becomes a locally available File. You can open a locally available file at any time, even without access to the Internet.

If you need more space, you can change the file back to "available online". To do this, just right-click the file and select "Free up space".

More information about OneDrive files if needed

Solid green circle with a white check mark

Files that you mark as "Always keep on this device" have the green circle with the white check mark.

These always-available files are downloaded to your device and take up storage space, but are always available there - even when you are working offline.

More information about OneDrive files if needed

Padlock icon

3 squares icon next to Owner or Can Edit

Diamond symbol

The blue diamond symbol on the OneDrive .com toolbar shows your current subscription with OneDrive or Microsoft 365 and the storage space used.

If you don't have a subscription, select the icon to see what plans are available.

Flashing OneDrive icon in Android

The OneDrive cloud icon may briefly appear in your Android notifications as part of the normal upload process.

Learn more about using OneDrive on Android.

Why do I have two OneDrive icons?

If you've signed in to the OneDrive sync app with both work and school and a personal account, you'll see two OneDrive sync icons.

The blue one is for your work, school or school account, the white one for your personal account.

Learn how to add an account in OneDrive.

Gray X on desktop icons

This is not a OneDrive, but a corrupted Windows key icon. If you see a gray X over your Windows desktop keyboard shortcuts, try the following tips:

  • Right click on the desktop and select Refresh off.

  • Uninstall any backup applications that are no longer in use. Restart your computer after each uninstallation.

additional Information

If you don't see # A0 OneDrive, check which OneDrive app you're using.

Further fixes for current issues in OneDrive

Do you need more help?

Access the online help
For more information, see the OneDrive and OneDrive for work or school / university support pages.
For information about the OneDrive mobile app, see Troubleshoot the OneDrive mobile app.

Administrators can also use the

OneDrive Tech CommunityOneDrive, the.

Email support
If you still need help, shake your mobile device while the OneDrive app is open or email the OneDrive support team. To contact OneDrive Support from your PC or Mac, click the OneDrive icon in the notification area or menu bar, then select More > Send feedback > I don't like something out.

OneDrive administrators can use Microsoft 365 for Business support.

Tips
If you let us know your location, we can solve your problem faster.

Fixed all problems? If you've contacted us and OneDrive is working again, please let us know by replying to the email we sent you.